IF YOU NEED TO CONTACT US ESPECIALLY IF ITS TIME SENSITIVE. OR IF YOU JUST NEED TO CHECK ON YOUR ORDER STATUS. Please DO NOT Email, instead call us. IT COULD BE A FEW DAYS BEFORE WE GET TO ANSWER THE MANY MANY Emails WE GET DAILY. Please do not rely on social media to get in contact with us. we always do our best but sending a message on Instagram or facebook are not guaranteed ways to contact us. Thank you. PHONE NUMBER: 417-. BUSINESS HOURS ARE MONDAY THROUGH FRIDAY 9 AM-4 PM Central Time (CT)
Processing time and Shipping Time
What is Processing time??
The time I need to prepare an order for shipping varies. For details, see individual items. Processing time will always be on the banner at the top of the page. Please check that before placing your order.
please understand that our turn around time is merely an estimate. There is absolutely no way to know how long each order will take since each order is very different from each other. We print around the clock 7 days a week.
What is Shipping time??
The time from when the post office receives the package to the time they deliver it. This is not included in the processing time.
MOst Cookie Cutters are made to order. Please check your receipt for your ship by dates. If you have any questions please feel free to call us during business hours or send us an email. Thank you
Estimated shipping times
North America: 1-5 business days(after current processing time)
Hand wash only in lukewarm soapy water
NOT dishwasher safe - keep away from heat
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order. We will always make it right.
Custom and personalized orders
yes, we do them! Check out with the custom listing and email us or call us with your details. We pull custom orders first daily.
We believe in our product so much that we offer Lifetime protection for your cookie cutters. If they arrive in the mail broken because the postal service decided to do a tap dance on your box, as frustrating as that is Please Don't panic. we will replace your order immediately. If the post office looses or delivers your package to the wrong address ( yes this has a happen to me) again please don't panic. we will get your order reprinted and shipped immediately. If your house keeper/husband accidentally throws some of your cutters in the dishwasher and warps them. we will replace those too. To get an replacement just send us an email and provide a photo of the cutter or cutters that need replacing, and we will get that replaced as soon as possible.
Most of our cutters come in an assortment of sizes starting at 2 inch up to 6 inches, but you can request any size from 1 inch to 12 inches.
"From one cookier to another"
A personal rule of thumb i like to share with all of my customers is if you are purchasing a size that is very round and very open, 3.5 in is usually the perfect size. If the shape is very narrow & Thin 4 in and up is usually the perfect size. Now this is just a tip I've picked up over the years. Please know that every cookier has their own personal taste when it comes to the size of their cookies.
When designing our cookie cutters. I get each shape as close to the size horizontally and vertically as possible without warping the shape. for example if its a 2 in cutter. It will be as close to 2 in by 2 in as possible and so on.. if you have any questions always feel free to call during business hours or send us an email.
Round and open shapes vs narrow and thinner shapes